Written Love & Sweet Garden

Refund and Returns Policy

Upon purchase: details.

Overview

Our refund and returns policy lasts up to 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received all products. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food or hair oil roducts cannot be returned unless the product received is inaccurate of order purchase.

Additional non-returnable items:

Open and used products
Returned damaged with glass/ten
Some health and personal care items with oil spills
Books used with stains/ ware and tear

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer/or ware house.

There are certain situations where only partial refunds are granted:

Books with obvious signs of use
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your return. We will also notify you of the approval or rejection of your refund. Be advised, all roducts returns must be in the condition you received it/them, upon the policy when the order was submitted.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a two-week return policy.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted due to the provider you may have.

Next, contact your bank. There is often some processing time before a refund is posted, and weekends hoildays my take additional time.

If you’ve done all of this and you still have not received your refund yet, please contact us at sanwondelightsterrygarden@gmail.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for a difforent/item, send us an email as well as a picture of the product at sanwondelightsterrygarden@mail.com.

Shipping returns

To return your product, you should mail your product to: 2601 T St., Vancouver, WA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. This is also based on state and country.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.